[Case 02]
accelerating-growth-in-student-enrollment-and-administration-efficiency
Education
Accelerating growth in student enrollment and administration efficiency
Driving smarter learning and seamless school operations
[Project Overview]
Faced with the challenge of parents struggling to monitor their children’s progress and receive timely updates from schools, I designed this application to provide seamless progress tracking, effective communication, and easier parental engagement.
[Problem Statement]
Parents often struggle to stay informed about their children’s academic progress and receive important updates from schools in a timely and organized manner, leading to communication gaps and limited parental involvement in education.
[Industry]
Education
[My Role]
Lead Designer
[Platforms]
Mobile Application
[Timeline]
July 2024- Sept 2024
[Persona]
John Mbir
Chief Technical Officer
I just want to easily track my child’s progress and receive important school updates—without delays, confusion, or unnecessary steps.
Age: 29
Location: Accra, Ghana.
Tech Proficiency: High
Gender: Male
[Goal]
Stay updated with their child’s academic progress and performance.
Receive important announcements and messages from the school on time.
Easily communicate with teachers and school administrators.
[Frustrations]
[Process]
[01] User Research
Conduct surveys or interviews with parents to understand how they currently track their child’s progress and receive school updates.
Observe or interview teachers to identify how they share progress reports, assignments, or urgent updates with parents.
Research what devices (smartphones, tablets, computers) parents and schools mostly use.
[02] Insights
Parents want real-time updates, not delayed reports.
Teachers need an easier way to communicate with many parents at once.
Not all parents are equally tech-savvy.
[03 Design Solution]
Parent Dashboard with Real-Time Updates
Two-Way Communication Hub
Simplified Onboarding & Accessibility
[04] Testing & Iteration
Prototype Usability Testing (Figma Demo)
Feedback-Driven Iteration & Retesting
[Outcome]
Improved Parent Engagement
Better Student Performance Monitoring and Progress Tracking
A Streamlined and Centralized Communication System for Parents, Teachers, and Schools
[Key Learnings]
Simplification is key
Users value a quick and easy process, especially on mobile.
Iterative testing pays off
Regular making user-centered research ensured the design met user needs.
Details matter
Simple changes like error checks and mobile optimization made a big difference.